Refund policy
Returns
You can return most items within 14 days of delivery. Items marked non-returnable on the product page are the exception. To start a return, email info@brotechtraders.com or call +1 945 367 8464 with your order number. We'll reply with return instructions.
Damaged, faulty or wrong items
If an item arrives damaged, doesn't work, or isn't what you ordered, contact us within 48 hours of delivery. We'll send you a prepaid return label. You can then choose a replacement or a full refund, and you won't be charged a restocking fee.
Change of mind
- The item must be unused, complete, and in its original packaging.
- You pay the return shipping.
- A 20% restocking fee applies.
Refunds
- We inspect returns within 2 business days of receiving them.
- Approved refunds go back to your original payment method.
- Your bank or card issuer may take 5–10 business days to show the credit.
- You can choose store credit or an exchange instead of a refund.
We may refuse a return if
- the item has physical, liquid or electrical damage caused after delivery, or
- it is missing parts or packaging.
Warranty
Every product, new or refurbished, carries a 12-month warranty from BroTech Traders, starting on the delivery date.
- To claim, email us with your order number and photos or a video of the problem. We may ask you to try some basic troubleshooting.
- We'll then repair the item, replace it with the same or an equivalent model, or refund it if neither is possible. Claims are usually resolved within 2–5 business days of us receiving the item.
- Physical, liquid or electrical damage isn't covered.
- International-version products may not be covered by the manufacturer's US warranty. Our 12-month warranty still applies, and each affected listing says so.
We ship only within the United States.
BroTech Traders LLC, 4900 Calvert St, Ste B101, Dallas, TX 75247, United States.